Money and services
🎯 Po co Ci to? Skorzystasz z usług (poczta, bank, fryzjer) i złożysz reklamację, gdy coś jest nie tak — grzecznie, ale stanowczo.
🗣️ Dialog — Making a complaint
Customer: Excuse me, I bought this kettle here last week and it's faulty. Assistant: I'm sorry. Have you got the receipt and the warranty? Customer: Yes. The lid is broken and the box was damaged too. I'd like a refund, please. Assistant: Of course — a refund or an exchange? Customer: A refund. I'd rather save the money than spend it here again. Assistant: Understood. Our repair shop could fix it, but the warranty covers a refund. Customer: Thanks. Is there a bank near here? I owe my brother money I borrowed, and he won't lend me anything again if I forget. Assistant: Next to the post office, past the hairdresser's and the dry cleaner's.
📚 Słownictwo — Money & services
- to spend / save / lend / borrow / owe
- a refund / an exchange / a warranty (guarantee)
- usługi: post office, bank, hairdresser's, dry cleaner's, repair shop
- faulty / broken / damaged — wadliwy / zepsuty / uszkodzony
📐 Gramatyka w pigułce — funkcje reklamacji
- problem: I'm afraid this doesn't work. / There's something wrong with…
- żądanie: I'd like a refund / to speak to the manager.
- grzeczna stanowczość: I understand, but… / This isn't acceptable.
✍️ Ćwiczenia
- Zgłoś, że kupiony telefon jest wadliwy, i poproś o zwrot.
- Uzupełnij: „Can I ___ (pożyczyć od Ciebie) ten dollars?"
- Twoja kolej: odegraj reklamację — problem, paragon, żądanie.
Sprawdź odpowiedź
- Przykładowa odpowiedź: „Excuse me, I bought this phone here last week, but it's faulty. I'd like a refund, please."
- Can I borrow ten dollars from you?
- Przykładowa odpowiedź: „Excuse me, I bought this kettle here, but it doesn't work. Here's the receipt. I'd like a refund, please."
🎓 Poćwiczysz to w rozmowie z asystentem — scenka „reklamacja".